FAQ
Find answers to the most common questions about our products, shipping, returns, payments, and customer support.
How do I choose the right surfboard?
Choosing the right surfboard depends on your experience level, height, weight, and preferred wave conditions. Each product page includes dimensions and key specifications to help you make an informed decision.
Do you ship outside the United Kingdom?
At this time, SURFSUPP ships exclusively within the United Kingdom.
Is shipping free?
Yes. We offer FREE standard shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are usually processed within 1–3 business days.
After dispatch, delivery typically takes 2–5 business days.
Can I track my order?
Yes.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options offered by Shopify.
What is your return policy?
You may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in our Return & Refund Policy.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photos of both the product and its packaging.
We'll review your request and work toward an appropriate solution.
Are the product photos accurate?
Yes.
We aim to provide accurate product photography and descriptions. Minor color differences may occur depending on your screen settings.
How can I contact customer support?
You can reach us by email at:
Our customer support hours are:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Are my payments secure?
Yes.
All payments are processed through Shopify's secure checkout using industry-standard encryption to protect your personal and payment information.
Can I cancel my order?
Orders may be cancelled before they have been processed for shipment.
If your order has already been dispatched, please refer to our Return & Refund Policy.