Refund policy
Last updated: August 2026
Thank you for shopping with SURFSUPP.
We want you to shop with confidence. If you are not completely satisfied with your purchase, please review the policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include all accessories and components originally received.
- Be accompanied by proof of purchase or order confirmation.
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene, safety, or product protection reasons, some items may not be eligible for return if they have been used, damaged after delivery, or modified by the customer.
Custom or personalized products are also not eligible for return unless they arrive damaged or incorrect.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and work toward an appropriate resolution.
Exchanges
The quickest way to exchange an item is to request a return (if eligible) and place a new order for the desired product.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or financial institution.
Return Shipping
If the return is approved because the product arrived damaged, defective, or incorrect, return shipping costs may be covered.
For returns requested for other reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
If your order has already been shipped, it can no longer be cancelled and our standard return policy will apply after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@surfsupp.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM