Shipping policy
Last updated: August 2026
Thank you for shopping with SURFSUPP.
This Shipping Policy explains how we process and deliver orders within the United Kingdom.
Shipping Area
At this time, SURFSUPP ships exclusively within the United Kingdom.
We do not currently offer international shipping.
Free Shipping
We are pleased to offer FREE standard shipping on all orders within the United Kingdom.
There are no additional shipping charges applied during checkout.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or UK public holidays.
If additional processing time is required, we will contact you using the email address provided with your order.
Delivery Time
Estimated delivery time is typically 2–5 business days after your order has been dispatched.
Please note that delivery times are estimates and may occasionally vary due to courier delays, severe weather, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
SURFSUPP is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Questions
If you have any questions about shipping or delivery, please contact our customer support team.
Email: support@surfsupp.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (UK Time)